If you are looking to get touch with NSFAS, here’s how to contact NSFAS through the right channels.
NSFAS Virtual Contact Centre
NSFAS offers several ways to connect, including phone, email, social media, WhatsApp, and USSD.
Main Support Channels
- Email: info@nsfas.org.za
- Toll-Free Number: 08000 67327
- WhatsApp: +27 63 093 5671
- USSD: 12067327#
- Facebook: National Student Financial Aid Scheme
- Twitter: @myNSFAS
- Instagram: @myNSFAS
These channels can help with:
- NSFAS application status
- myNSFAS account login issues
- Appeal queries
- General student support
Account, Payment, and Balance Enquiries
If you have questions about your NSFAS allowance, payment dates, or account balance:
- Tel: 08000 67327
- Email: collections@nsfas.org.za
Student Queries and General Enquiries
For questions about your funding, academic status, application feedback, or documentation:
- Tel: 08000 67327
- Email: info@nsfas.org.za
NSFAS Physical Address
If you need to send or deliver documents in person:
NSFAS Head Office
The Halyard Building
4 Christiaan Barnard Street
Cape Town City Centre
Cape Town, 8001
South Africa
Fraud and Ethics Reporting
To report suspected fraud, corruption, or unethical behaviour related to NSFAS:
- Email: speakup@nsfas.org.za
Legal Documentation
All legal documents for NSFAS must be sent to the correct mailbox to be valid:
- Email: info@nsfas.org.za
Please note: Legal submissions sent to other addresses may be disregarded or delayed.
Outreach and Community Events
For collaboration requests or community event invitations:
- Email: outreach@nsfas.org.za
Media Enquiries
For press and media requests:
- Email: media@nsfas.org.za
Important Notes
- NSFAS is a registered credit provider in South Africa under the National Credit Act (NCRP 2655).
- Always use official channels and double-check email addresses before sharing personal information.
